Refund and Returns Policy

At This Is Me Boutique we aim to provide high-quality products and exceptional customer service. If you are not completely satisfied with your purchase, we’re happy to offer a refund under the following conditions:

Eligibility for Refund

  • Items must be returned in their original condition—unworn, unwashed, and with tags still attached.
  • Returns must be initiated within 28 days of purchase.
  • Sale items and personalised products are non-refundable unless deemed faulty.

Refund Process

  • Refunds will be credited back to the original payment method within 5-10 business days of processing the return.

Return Shipping

  • Customers are responsible for return shipping costs unless the item is faulty or incorrect.
  • We recommend using a tracked shipping service to ensure safe delivery of the return.

Exchanges & Online Store Credit

  • If you would prefer an exchange, we will process this as soon as we receive the returned item.
  • Alternatively, online store credit can be issued for eligible returns.

If you need further clarification or assistance, don’t hesitate to reach out to our customer service team orders@thisismeboutique.co.uk